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Atlantic Cat Customers - FAQs
FREQUENTLY ASKED QUESTIONS
Will I receive all of the parts I ordered in the same shipment?
This is up to you. Upon ordering, simply specify your preference. Your options are to ship all items together or to ship items individually as they become available. You will receive an invoice for each shipment.
How will the invoice format change?
Invoices have been simplified and include only information relevant to the transaction.
Will the payment terms change?
Payment terms will not change.
How will invoice adjustments be made in the new system?
If an adjustment is required, a credit note will be issued and a new invoice generated.
During the March 1st to March 4th transition period, will PartStore be available?
No. PartStore will not be available from March 1st at midnight to March 5th at 8 a.m.
We suggest that orders be placed before February 29th. For urgent orders or inquiries, please call 1.877.4.ATLCAT.
Will customer numbers change?
Customers with multiple customer numbers will be provided with a unique number for future orders. What will happen to my historical data in PartStore? All orders and invoices dated March 4th, 2012 and prior will no longer appear in the system. You will need to export historical data into Excel spreadsheets before February 29th if needed to avoid losing it. Note: This does not apply to Open Sales Orders and Outstanding Core Tracking.
Have there been any functionality changes or enhancements made to the PartStore?
Yes, among others, shipping addresses can now be stored and selected via a drop down menu.
To view all changes, please review this quick reference guide.
PartStore Quick Reference Guide
Who do I call for additional information?
Please call your Sales Representative with any questions and they will be happy to assist you.